Privacy Policy for www.byyourwords.co.uk

Effective Date: 24th November 2024

At www.byyourwords.co.uk we are committed to protecting your privacy in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our card games, or engage with our online card game platform.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

At www.byyourwords.co.uk we are committed to protecting your privacy in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our card games, or engage with our online card game platform.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

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  1. Information We Collect

a. Personal Information

We may collect personal information when you:

  • Create an account on our website.
  • Purchase card games or related products.
  • Play games or use interactive features on our platform.
  • Contact us for support or inquiries.
  • Subscribe to our newsletters or promotional emails.

This personal information may include:

  • Your full name.
  • Email address.
  • Delivery and billing addresses.
  • Phone number.
  • Payment details (processed securely via third-party payment providers).
  • Account credentials (e.g., username, password).

    b. Non-Personal Information

When you use our website, we may collect certain non-personal information automatically, such as:

  • Your IP address.
  • Browser type and version.
  • Device information (e.g., operating system, screen resolution).
  • Pages viewed; time spent on the site, and click behaviour.
  • Information collected via cookies and similar tracking technologies (see Cookies section below).

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  1. How We Use Your Information

We use your information to:

  1. Fulfil and deliver your orders.
  2. Provide and maintain our online card games and website.
  3. Improve your user experience and customise content.
  4. Respond to your queries and provide customer support.
  5. Send you account-related notifications, updates, or promotional communications (you can opt out at any time).
  6. Monitor and analyse website performance to improve our services.
  7. Comply with legal obligations and prevent fraudulent or illegal activity.

We will only process your personal information when we have a lawful basis to do so, such as:

  • Your consent.
  • Performance of a contract.
  • Legal obligation.
  • Legitimate interests (e.g., to improve our services).

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  1. Sharing Your Information

We will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers

We may share information with trusted third-party service providers to perform tasks such as payment processing, delivery, website hosting, and email distribution.

b. Legal Requirements

We may disclose information when required by law, such as to comply with legal obligations, enforce our terms of service, or protect our rights and safety.

c. Business Transfers

If our business undergoes a merger, acquisition, or sale, your information may be transferred to the new entity.

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  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences (e.g., login details, language).
  • Track website usage and analytics.
  • Provide personalised content and advertising.

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit certain website functionalities. For more information about cookies, visit www.allaboutcookies.org.

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  1. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When no longer needed, your data will be securely deleted or anonymised.

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  1. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:

  • Secure servers and encryption protocols.
  • Regular monitoring for potential security vulnerabilities.

However, no system is entirely secure, and you use our website at your own risk.

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  1. Children’s Privacy

Our website, products, and services are designed for individuals aged 6 and above, as our card game is licensed for ages 6+.

For children aged 6 to 12, we encourage parents or guardians to supervise their use of our website and purchases.

We do not knowingly collect personal information directly from children under the age of 13 without parental consent. If we learn that we have inadvertently collected such information, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at [Insert Contact Email].

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  1. Your Rights

Under the UK GDPR, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Right to Restrict Processing: Request a restriction on how we process your data.
  • Right to Data Portability: Request your data in a portable format for transfer to another organisation.
  • Right to Object: Object to processing based on our legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond within one month, as required by law.

If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

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  1. International Transfers

As a UK-based business, we primarily process your data within the United Kingdom. However, if any of our third-party providers transfer your data outside the UK, we ensure adequate safeguards are in place to protect your information, such as standard contractual clauses approved under UK GDPR.

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  1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other circumstances. Any changes will be posted on this page with the updated “Effective Date.” Please check back periodically to stay informed.

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  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: info@byyourwords.co.uk

Mailing Address: 3rd Floor, 89 – 90 Paul Street, London. EC2A 4NE.

We appreciate your trust in www.byyourwords.co.uk and are committed to protecting your privacy.